Introduction
Ochre Hill is a glamping site located in the forest of dean, United Kingdom, comprising of 2 luxury self-catering cabin. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Business Name: Ochre Hill
Location: Elton Lane, Elton, Gloucestershire, United Kingdom
Email: info@ochrehill.co.uk
Ochre Hill acts as the Data Controller of your personal information.
Information We Collect
– Full name, address, email address, telephone number
– Booking details (dates, number of guests, special requests)
– Payment details (processed securely via third-party providers)
– Vehicle registration details (if required for parking)
– EV charging session data
– Website usage data including IP address and cookies
How We Use Your Information
– Manage and confirm bookings
– Communicate before, during, and after your stay
– Process payments and refunds
– Meet legal and tax obligations
– Improve our services and website
– Send marketing communications (only where consent is given)
Payment Information
All payments are processed securely through trusted third-party providers.
Ochre Hill does not store full debit or credit card details on its systems.
Sharing Your Information
We do not sell your personal data. We may share information with:
– Payment processors
– Booking platforms (if applicable)
– Accountants and professional advisers
– IT and website providers
– Legal or regulatory authorities where required by law
Data Retention
We retain booking and financial records for up to 6 years to comply with UK tax regulations.
Other personal data is retained only as long as necessary to fulfil the purposes outlined in this policy.
Cookies
Our website may use cookies to improve functionality and analyse traffic.
You can manage cookie preferences through your browser settings.
EV Charging Data
When using the on-site EV charger, we may collect:
– Charging session duration
– Energy consumption (kWh)
– Payment transaction details (where applicable)
This data is used solely for billing, usage monitoring, maintenance, and operational purposes.
EV charging data is processed securely and not used for marketing without consent.
CCTV
If CCTV is in operation for security purposes, footage is:
– Used only for safety and security
– Stored securely
– Retained for a limited period unless required for investigation
Your Rights
Under UK data protection law, you have the right to:
– Access your personal data
– Request correction or deletion
– Restrict or object to processing
– Withdraw consent where applicable
– Lodge a complaint with the Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Data Security
We take appropriate technical and organisational measures to protect your data
against unauthorised access, loss, or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.